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Frequently Asked Questions
I – PRODUCT INFORMATION
How can I determine my correct size for Pellini products?
Are the colors of the products on the website accurate?
A: We strive to display our products as accurately as possible. However, due to varying screen settings, slight color variations may occur.
Can I find extended-size options for Pellini products?
A: Yes, we offer a diverse range of sizes to cater to all body types, including extended sizes for select products.
How do I care for my Pellini garments to maintain their quality?
A: We provide specific care instructions for each product to help you preserve its quality and prolong its life. Please refer to the care label or product description for guidance.
II – GIFT OPTIONS
Can I purchase Pellini products as gifts?
A: Absolutely! Our fashion pieces make exceptional gifts for loved ones. You can add a gift note during checkout to personalize the experience.
Do you offer gift-wrapping services?
A: Currently, we do not offer gift-wrapping services. However, our packaging is elegantly designed, enhancing the gifting experience.
Can I include a personalized message with the gift order?
A: Yes, you can include a personalized message during the checkout process to convey your sentiments to the recipient.
Do gift orders include the invoice or price information?
A: To ensure a seamless gifting experience, we do not include price information in gift orders. The invoice will be emailed to the purchaser.
Can gift recipients exchange the products?
A: Yes, gift recipients can exchange the products following our exchange policy.
III – SHIPPING
What are the shipping options for Pellini products?
A: We offer standard and express shipping options to cater to your preferred delivery timeframe.
How long does it take for my order to be delivered?
A: Standard delivery typically takes 2-5 business days, depending on your location.
Do you ship internationally?
A: Yes, we provide international shipping to various countries. Shipping fees and delivery times may vary depending on the destination.
How can I track my order?
A: Once your order is dispatched, we will provide you with a tracking number via email to monitor your shipment’s progress.
IV – PAYMENT METHODS
What payment methods does Pellini accept?
Can I pay for my order using multiple payment methods?
A: Currently, we only accept single payment methods per order. However, you can choose from a variety of payment options to suit your preference.
Is my payment information secure on Pellini's website?
A: Yes, we prioritize the security and privacy of our customers. Our website uses encrypted payment gateways to protect your sensitive information.
Do you offer installment payment options?
A: At this time, we do not provide installment payment options. All orders must be paid in full at the time of purchase.
Can I use gift cards or promotional codes for my purchase?
A: Yes, you can apply valid gift cards or promotional codes during checkout to avail of discounts or redeem rewards.
V – EXCHANGE
Can I exchange my purchase for a different size or product?
A: Yes, we offer an exchange policy within a specified period from the date of purchase.
What is the timeframe for initiating an exchange?
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