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Frequently Asked Questions
I – PRODUCT INFORMATION
A: We provide a comprehensive size guide on each product page, offering measurements and fitting recommendations to ensure you find the perfect fit.
A: We strive to display our products as accurately as possible. However, due to varying screen settings, slight color variations may occur.
A: Yes, we offer a diverse range of sizes to cater to all body types, including extended sizes for select products.
A: We provide specific care instructions for each product to help you preserve its quality and prolong its life. Please refer to the care label or product description for guidance.
II – GIFT OPTIONS
A: Absolutely! Our fashion pieces make exceptional gifts for loved ones. You can add a gift note during checkout to personalize the experience.
A: Currently, we do not offer gift-wrapping services. However, our packaging is elegantly designed, enhancing the gifting experience.
A: Yes, you can include a personalized message during the checkout process to convey your sentiments to the recipient.
A: To ensure a seamless gifting experience, we do not include price information in gift orders. The invoice will be emailed to the purchaser.
A: Yes, gift recipients can exchange the products following our exchange policy.
III – SHIPPING
A: We offer standard and express shipping options to cater to your preferred delivery timeframe.
A: Standard delivery typically takes 2-5 business days, depending on your location.
A: Yes, we provide international shipping to various countries. Shipping fees and delivery times may vary depending on the destination.
A: Once your order is dispatched, we will provide you with a tracking number via email to monitor your shipment’s progress.
IV – PAYMENT METHODS
A: We accept various payment methods, including major credit cards, debit cards, cash, and other secure online payment options.
A: Currently, we only accept single payment methods per order. However, you can choose from a variety of payment options to suit your preference.
A: Yes, we prioritize the security and privacy of our customers. Our website uses encrypted payment gateways to protect your sensitive information.
A: At this time, we do not provide installment payment options. All orders must be paid in full at the time of purchase.
A: Yes, you can apply valid gift cards or promotional codes during checkout to avail of discounts or redeem rewards.
V – EXCHANGE
A: Yes, we offer an exchange policy within a specified period from the date of purchase.
A: You can exchange your item within 15 days for normal products, and 7 days for sale products from the date of receiving your order.
